Question 1

There's smell coming out of the product.

Accepted Answer

1. In the case of a new product, there may be smell from the packaging materials. Turn on the air purifier after placing a filter and leave it on for more than 48 hours to get rid of the smell. 
2. If the filter is dirty or stored improperly, it may smell. Use new filter to rid of smell.  
3. Dust may accumulate on the filter after a long period of use and cause smell. Clean the filter to rid of smell.  
4. If it smells burnt, there may be a problem with the product, so do not use it and request for a repair on our website.

Question 2

The product makes weird noise.

Accepted Answer

1. It is natural for the product to make regular wind noise and motor noise when it's on. 
2. When a foreign object or debris gets into the product, it may collide with the blade and the clash can make noise. Disassemble the side plate and the filter from the product and remove the object or debris, with the discharging section of the air purifier facing down. 
3. If you still hear noise after trying out above Step 2 (if the cause of the noise is not a foreign object or debris that got in the air purifier) or if there is an irregular electronic or tearing sound, there may be a problem with the product, so please request for a repair on our website.

Question 3

The product makes too much noise.

Accepted Answer

1. When you manually set the mode to 3rd stage or when the pollution degree is very high (PM2.5 100 or more) in Auto mode, the air purifier turns on 3rd stage High Performance Mode. This mode is designed to purify the air as quickly as possible and may make a loud noise while it's on.  
2. If the noise is too loud or if the product makes irregular noise continuoulsy even in 1st stage mode, do request for a repair on our website.

Question 4

The exterior of the air purifer is dirty.

Accepted Answer

1. Wipe the stained area with a cloth soked in lukewarm water. Do not press hard and gently wipe off. Afterwards, dry off with a cloth.
(Hot water, strong pressure, products other than water(alcohol, etc.) may peel off the paint.) 
2. If the above method does not work, gently rub the exterior with an eraser. Afterwards, wipe off any debris with dry cloth or soft brush.

Trouble Shooting

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