Question 1

The filter is dirty.

Accepted Answer

Using dirty filter on the air purifier may disperse pollutants in the air. Therefore, do not use filters that have been contaminated and get a new one to use.

Question 2

I've lost a component/accessory of the product.

Accepted Answer

1. The user manual can be downloaded from the website.
 >> Manual download Link

2. If you lose the components of the air purifier, please contact hello@komma.kr for us to assist you with the purchase.
>> Contact Link

Trouble Shooting

Löv Air Purifier

There's smell coming out of the product.

The product makes weird noise.

The product makes too much noise.

The exterior of the air purifer is dirty.

The display is showing 999.

The color inidicator for pollution degree color indicator does not change from color red.

The display shows an error and does not work.

It doesn't turn on.

Accessories

The filter is dirty.

I've lost a component/accessory of the product.

There's no plug on the adaptor.