Question 1

Is it okay to use an air purifier if I live with pets?

Accepted Answer

Löv offers a perfect solution for you and your pets.
Löv's triple filter is effective in removing pet hair, dandruff and odors, so if you have pets, you will love it.  Please refer to the following for the specificiations and functions of each filter.
 
1. Pre-filter
Pet hair floating in the air can adversely affect human bronchial health. When Löv sucks in air to purifiy, it can also suck in pet hair that float in the air. The pre-filter is made up of a fine mesh to filter out hair. You can extend the life of the filter by removing the hairs collected on the pre-filter with a vacuum cleaner.

2. HEPA filter
HEPA filter can purify particles down to 0.3 µm. This is much smaller than pet dandruff or dead skin cells. Therefore, HEPA filter is effective in removing fine particles from pets.
 
3. Deodorizing filter
Odors from pets or their feces float in the air in the form of particles. Löv's deodorizing filters are excellent in purifying odor particles by sucking them in with air. In addition, the filter can remove toluene and formaldehyde, so it helps to keep pets that spend much time indoor healthy. 
 
Löv is a 2-way installable product. You can hang it on the wall to keep out of reach from your energetic puppy, or use it as a stand for your kid who spend time in different areas at home for play and sleep to improve portablity. Install Löv in a way that suits your the personality of your pets to keep them safe and healthy.

Question 2

What's your warranty policy?

Accepted Answer

Product warranty period: 12 months from purchase
During the warranty period, we will exchange products for free, for defects that occur during normal use, in accordance with our policy stipuated on the instruction manual provided by KOMMA. 
Defects in components and accessories are also covered by the warranty.
Defects due to user's negligence, damage due to natural disasters, and repairs provided by uncertified agencies are not covered by the warranty.
If you subscribe to recieve filters regularly, we will extend the warranty period by one more year (up to 2 years).

Question 3

What's your repair policy?

Accepted Answer

"KOMMA's repair policy was established based on trust for our customers and their convenience as well as product use contiinuity. 
This policy applies to all products sold at KOMMA.
 
Prompt exchange
 
If there are defects that occurred during the production or sales of the product, we will immediately exchange the product for a new one.
* However, a warranty period applies. (12 months from the purchase)
* If the warranty has expired or if a problem occurs due to the user's negligence, you can get a new product at a discounted price as an exchange for the same product. 
 
Exchange method

Please let us know of your problem with the product through an customer service request.
Our engineer will immediately look into it and decide if an exchange is available.
As soon as exchange is decided, a new product will be sent to you.
Please send the old product to us in the packaging you received the new product in.
* Ship with the enclosed return label.
Shipping costs incurred during the exchange process will be borne by KOMMA.
For other inquiries related to repair, please contact us at hello@komma.kr."

Question 4

What certifications does Löv have?

Accepted Answer

Safety Certification

KC - Korea's safety certification
FCC - Electromagnetic Safety Certification for North America 
PSE (Adapter) - Certified according to the Electrical Appliances Safety Act of Japan
 
A cleaning performance test by an authorized instutition.

- Purification capacity: 17.7㎡ (Testing institution: KOTITI, Standard: KS C 9314:2019)

"New Löv in a flash"
When your Löv is not perfect

Extend Your Warranty

FAQ

Do I get a discount if I buy multiple units?

How long does shipping take?

Why do you need an air purifier?

Does Löv generate ozone?

Is it okay to use an air purifier if I live with pets?

What's your warranty policy?

What's your repair policy?

What certifications does Löv have?

Trouble
Shooting

Request Repair

User
Manual

Contact Us

"New Löv in a flash" When your Löv is not perfect

Extend Your Warranty

FAQ

Do I get a discount if I buy multiple units?

How long does shipping take?

Why do you need an air purifier?

Does Löv generate ozone?

Is it okay to use an air purifier if I live with pets?

What's your warranty policy?

What's your repair policy?

What certifications does Löv have?

Trouble Shooting

Request Repair

User Manual

Contact Us

"New Löv in a flash"
When your Löv is not perfect

Trouble
Shooting

User
Manual